Question 1
(TCO 3) Aristotle thought ethics should be based upon _____
and ____.
Education and application
Experience and pragmatism
Contemplation and sophistication
Truth
and emotionality
Rationality and reason
Question 2
(TCO 3) The effective leader holds _____ as a central value
and foundation for all other values.
Power
Custom
Success
Truth
None
of the above
Question 3
(TCO 3) In dealing with moral dilemmas, organizations
typically reflect one of three ethical climates:
Strong
central leaders; democratic leadership; no leaders
Self-centered; other-centered; no-centered
Law of
the jungle; agrarian society; free market economy
Profit-maximizing; trusteeship; quality of life management
None
of these
Question 4
(TCO 7) Committee projects, employee involvement teams, and
group activities are preferred by _____ personality types.
Traditional
Participative
Universal
Individualistic
Question 5
(TCO 4) Characteristics of a high performance team include:
A
clear, elevating goal
Competent
team members
A
collaborative climate
Principled leadership
All of
the above
Question 6
(TCO 4) A leader can create a high performance team by:
Showing enthusiasm for the work of the group
Making
timely decisions based on group goals
Keeping people informed about progress
Putting others first and self last
All of
the above
Question 7
(TCO 4) All of the following are important questions to ask
during team building exercises, except:
Who
are we to blame?
What
should be our goals?
What
is our purpose?
How
should we work together to fulfill our potential?
Question 8
(TCO 8) Managing conflict involves different degrees of
_____ and ____.
Time
and space
Personal involvement and organizational involvement
Cooperativeness and assertiveness
Detail
and context
None
of the above
Question 9
(TCO 9) A recent survey shows that _____ of the North
American companies surveyed engaged in 11 or more change initiatives within a
five-year period.
42
percent
11
percent
88
percent
97
percent
Question 10
(TCO 7) The “Big 5” personality traits measured by
McCrae and Costa are:
Responsibility, generosity, independence, peacefulness, stability
Openness to experience, conscientiousness, extroversion, agreeableness,
neuroticism
None
of the above
Question 11
(TCO 3) Through _____ and ____, the older community passes
on ethics to young people.
Modeling and socialization
Command and control
Self-study and self-leadership
Rules
and regulations
Preaching and teaching
Question 12
(TCO 4) Positive group member roles include:
Encourager, clarifier, harmonizer
Idea
generator, ignition key, standard setter
Detail
specialist
All of
the above
None
of the above
Question 13
(TCO 8) Dealing effectively with diversity means:
Behaving in a way that creates trust and respect among people and gains
benefits from their differences
Learning everything about other cultures in an effort to give special
treatment to minority groups
Changing your way of thinking to be more like coworkers from different
cultural backgrounds
All of
the above
Question 14
(TCO 9) Principles to follow in developing others include:
Have a
respectful attitude
Build
self-esteem
Use
coaching versus judging
Practice to build proficiency
All of
the above
Question 15
(TCO 9) The “Attitude in Response to Change Curve”
describes the following phases in sequence of occurrence:
Exploration, denial, resistance, responsibility, commitment
Resistance, exploration, attitude trough, responsibility, commitment
Denial, resistance, attitude trough, exploration, responsibility,
commitment
Resistance, denial, exploration, attitude trough, responsibility,
commitment
Question 16
(TCO 9) Setting performance objectives is important in four
major areas, which includes _____, _____, _____, and _____.
quantity, quality, timeliness, cost
past,
present, future, continuous
personal, social, organizational, societal
sales,
production, finance, engineering
None
of the above
Question 17
(TCO 6) Two important criteria for bench marking are _____
and ____.
Product quality, service quality
Location, time
Personal, organizational
Past,
present
None
of the above
Question 18
(TCO 6) The one minute reprimand has four characteristics,
including:
Tied
to salary
Tied
to promotion
Tied
to security
Tied
to job assignment
None
of the above
Question 19
(TCO 6) Performance reviews:
Keep
communication lines open
Help
motivate employees
Provide peace of mind to employer and employee
All of
the above
Question 20
(TCO 10) Effective performance of any job requires:
Leadership and luck
Intelligence and dexterity
Setting objectives and measuring results
None
of the above
Question 21
(TCO 4) (I). Describe four of the eight symptoms of
groupthink, and (II) describe an example for each of the four symptoms you
selected.
Question 22
(TCO 2) I. Describe the following leadership qualities:
self-confidence, persistence, charisma, and integrity.
II. Use examples from our book to provide the details of how
each quality enhances leadership effectiveness.
III. Explain what results from lack of each of these
qualities in a leader.
Question 23
(TCO 3) Describe four ways that power and psychological size
can be abused. For each abuse, describe a solution to the problem created by
that abuse.
Question 24
(TCO 8) (I) Describe burnout. In your own words, describe
the formula for burnout. Finally, discuss what leaders can do to prevent
burnout in the workplace.